شرائط و ضوابط (خلاصہ): ہماری ویب سائٹ سے خریداری کرنے کا مطلب ہے کہ آپ ان شرائط سے اتفاق کرتے ہیں۔ آرڈر کی تصدیق کے بعد ڈیلیوری کی جاتی ہے، اور خراب یا ناقص مصنوعات کی واپسی 7 دن کے اندر ممکن ہے۔
1. Introduction
Welcome to Prime Retail Solution (“we”, “us”, “our”), an online furniture store operating at primeretailsolution.pk. By browsing our website or placing an order, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the website.
2. About Us
| Business name | Prime Retail Solution |
|---|---|
| Website | primeretailsolution.pk |
| Registered address | [SHOP #, STREET, AREA, CITY, PAKISTAN] |
| [EMAIL] | |
| Phone / WhatsApp | [03XX-XXXXXXX] |
| NTN / registration no. | [IF APPLICABLE] |
3. Using Our Website
- You must be at least 18 years old, or use the site under the supervision of a parent or guardian.
- You agree to provide accurate and complete information when ordering or creating an account.
- You are responsible for keeping your account password confidential and for all activity under your account.
- You agree not to misuse the website, attempt unauthorized access, upload harmful code, or use it for any unlawful purpose.
4. Products and Descriptions
We try to display our products, colours and descriptions as accurately as possible. However:
- Colours may look slightly different on your screen than in real life.
- Sizes, finishes and wood grain may vary slightly because many items are handcrafted or made from natural materials.
- Images are for illustration. Mattresses, cushions and décor shown in photos may not be included unless stated in the description.
5. Prices and Payment
| Topic | Terms |
|---|---|
| Currency | All prices are in Pakistani Rupees (PKR). |
| Price changes | Prices and offers may change without notice. The price at the time you place your order applies. |
| Errors | If a price or description is clearly wrong, we may cancel the order and refund any payment made. |
| Taxes | Prices include applicable taxes unless stated otherwise. [CONFIRM] |
| Payment methods | Cash on Delivery (COD), bank transfer, JazzCash, Easypaisa, debit/credit card. [KEEP ONLY WHAT YOU OFFER] |
| COD / advance | For high-value or custom orders, we may ask for a partial advance payment before dispatch. [CONFIRM AMOUNT/RULE] |
| Bank transfer | Orders are processed after payment is confirmed in our account. |
6. Orders
- Placing an order is an offer to buy. An order is accepted only after we confirm it by phone, WhatsApp, SMS or email.
- We may cancel or decline an order for reasons such as stock unavailability, pricing errors, incomplete address details, or suspected fraud.
- If we cancel an order you have already paid for, we will refund the full amount.
- Our team may contact you to verify your order, especially for COD orders.
7. Delivery
| Topic | Terms |
|---|---|
| Delivery areas | We deliver across Pakistan. Some remote areas may have extra charges or longer delivery times. |
| Delivery time | Karachi, Lahore, Islamabad/Rawalpindi: [3–5] working days. Other cities: [5–10] working days. Custom or made-to-order items may take longer. |
| Delivery charges | Free delivery on orders above Rs. [25,000]. Below that, charges of Rs. [500–2,500] apply depending on city and item size. |
| Couriers | We deliver through partners such as [TCS, LEOPARDS, TRAX] or our own delivery team. |
| Delays | Delivery times are estimates. We are not liable for delays caused by events outside our control, such as weather, strikes, road closures, or courier issues. |
| Receiving your order | Please make sure someone is available to receive the order. Check the packaging in front of the delivery person and report any visible damage immediately. |
| Installation | Free installation for beds and wardrobes in [KARACHI, LAHORE, ISLAMABAD]. Other items may need self-assembly. |
8. Returns, Replacements and Refunds
| Situation | What happens |
|---|---|
| Damaged or defective item | Report it within 7 days of delivery with photos or a video. We will repair, replace or refund after verification. |
| Wrong item delivered | Contact us within 7 days. We will arrange the correct item at no extra cost. |
| Change of mind | [ACCEPTED / NOT ACCEPTED] for standard items in original, unused condition and packaging. Return shipping paid by the customer. [CHOOSE ONE] |
| Custom or made-to-order items | Cannot be returned unless defective. |
| Used or damaged by customer | Not eligible for return or refund. |
| Refund method | Refunds are made to your original payment method or by bank transfer within [7–14] working days after the returned item is inspected. |
To start a return, contact us on [WHATSAPP/PHONE] or [EMAIL] with your order number and clear photos.
9. Warranty
Our products carry a [1-YEAR] warranty against manufacturing defects, unless stated otherwise on the product page. The warranty does not cover damage from misuse, accidents, water, pests, improper assembly, or normal wear and tear.
10. Intellectual Property
All content on this website, including the logo, text, images, graphics and design, belongs to Prime Retail Solution or its licensors and is protected by law. You may not copy, reproduce or use it for commercial purposes without our written permission.
11. User Reviews and Content
If you post reviews or comments, you confirm they are honest and lawful. You must not post abusive, false, or misleading content. We may remove any content that breaks these rules.
12. Limitation of Liability
To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the website or products. Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits any rights you have under the laws of Pakistan that cannot be excluded.
13. Third-Party Links and Services
Our site may link to third-party websites or use third-party services, such as couriers and payment providers. We are not responsible for their content, policies or actions.
14. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.
15. Governing Law and Disputes
These Terms & Conditions are governed by the laws of Pakistan. We encourage you to contact us first so we can resolve any complaint quickly. If a dispute cannot be resolved, it will be subject to the jurisdiction of the courts of [CITY], Pakistan.
16. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version is always on this page, with the “Last updated” date at the top. Continued use of the website means you accept the updated terms.
17. Contact Us
Prime Retail Solution
Email: info@primeretailsolution.pk
Hours: Mon–Sat, 10:00 AM – 8:00 PM