Frequently Asked Questions
Find quick answers about ordering, payment, delivery, returns and more. Can’t find what you need? Contact us and we’ll be happy to help.
اکثر پوچھے جانے والے سوالات: آرڈر، ادائیگی، ڈیلیوری اور واپسی سے متعلق عام سوالات کے جوابات یہاں موجود ہیں۔ مزید مدد کے لیے ہمیں واٹس ایپ کریں۔
Ordering
How do I place an order?
Browse our categories, choose a product, click Add to Cart, and go to checkout. Enter your name, phone number and delivery address, choose a payment method, and confirm. Our team may call or message you on WhatsApp to confirm the order.
Can I order on WhatsApp or by phone?
Yes. Message or call us on [03XX-XXXXXXX] with the product name and your delivery details, and we’ll place the order for you.
Do I need an account to buy?
[NO / YES]. Creating an account lets you track orders, save a wishlist and check out faster, but you can also order as a guest. [EDIT TO MATCH YOUR WOOCOMMERCE SETTINGS]
Can I change or cancel my order?
You can change or cancel an order before it is dispatched. Contact us as soon as possible on [WHATSAPP/PHONE] with your order number. Once an order is dispatched or a custom item is in production, changes may not be possible.
Why was my order not confirmed?
We may be unable to confirm an order if an item is out of stock, the address or phone number is incomplete, or we couldn’t reach you for verification. We will contact you to fix the problem.
Payment
Do you offer Cash on Delivery (COD)?
Yes, COD is available across Pakistan. For high-value or custom orders, we may ask for a partial advance payment before dispatch. [CONFIRM RULE]
What payment methods do you accept?
- Cash on Delivery
- Bank transfer
- JazzCash
- Easypaisa
- Debit/credit card [KEEP ONLY WHAT YOU OFFER]
Is online payment safe?
Yes. Online card payments are handled by our payment provider’s secure system, and we do not store your full card details on our website. [CONFIRM WITH YOUR PAYMENT PLUGIN]
Are prices final? Are there hidden charges?
The price you see at checkout is what you pay. Delivery charges, if any, are shown before you confirm your order.
Can I get a discount or pay in installments?
Check our homepage banners and newsletter for current offers and seasonal sales such as Ramadan, Eid and 14 August. [ADD INSTALLMENT INFO ONLY IF YOU OFFER IT]
Delivery
Which cities do you deliver to?
We deliver across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad, Multan and many more. Some remote areas may have extra charges or longer delivery times.
How long does delivery take?
| Location | Estimated time |
|---|---|
| Karachi, Lahore, Islamabad/Rawalpindi | [3–5] working days |
| Other cities | [5–10] working days |
| Custom or made-to-order items | [X–Y] days. We will confirm when you order. |
These are estimates and may be affected by weather, road closures or courier delays.
How much is delivery?
Delivery is free on orders above Rs. [25,000]. Below that, delivery charges of Rs. [500–2,500] apply depending on your city and the size of the item.
Can I track my order?
Yes. Once your order is dispatched, we will send you the tracking ID from our courier ([TCS / LEOPARDS / TRAX]) by SMS, email or WhatsApp.
Do you provide installation?
We offer free installation for beds and wardrobes in [KARACHI, LAHORE AND ISLAMABAD]. Other items are delivered ready to use or with simple assembly instructions.
What should I check when my order arrives?
Please open the package in front of the delivery person and check the item for damage. If you notice any problem, take photos or a video and contact us right away.
Returns, Refunds and Warranty
What is your return policy?
You can report a damaged, defective or wrong item within 7 days of delivery. Send us your order number with clear photos or a video, and we will repair, replace or refund after verification. [CHANGE-OF-MIND RETURNS: ACCEPTED / NOT ACCEPTED]. See our Terms & Conditions for full details.
How long do refunds take?
Approved refunds are sent to your original payment method or by bank transfer within [7–14] working days after the returned item is inspected.
Can I return a custom-made item?
Custom or made-to-order items cannot be returned unless they arrive defective.
Do your products come with a warranty?
Yes, our products carry a [1-year] warranty against manufacturing defects, unless stated otherwise on the product page. The warranty does not cover damage from misuse, water, pests, improper assembly or normal wear and tear.
Products
Are the colours in photos accurate?
We try to show true colours, but screens differ, so the real product may look slightly different. Wood grain and finishes can also vary a little because natural materials are used.
Is the mattress included with beds?
Mattresses are not included unless the product description says so. Check the mattress size listed on the bed’s page.
Can I customize size, colour or wood?
Yes, for many items. Contact us on WhatsApp at [03XX-XXXXXXX] with your requirements and we will share a quote and timeline.
Do you sell in bulk or for offices, hotels and restaurants?
Yes. For bulk or commercial orders, please contact us for special pricing. [EDIT IF NOT OFFERED]
How do I take care of my furniture?
- Wipe wooden items with a soft, dry or slightly damp cloth.
- Keep furniture away from direct sunlight and moisture.
- Use coasters and mats under hot or wet items.
- Vacuum fabric sofas regularly and clean spills immediately.
Account and Privacy
How is my personal information used?
We use your details only to process orders, arrange delivery and provide support. We do not sell your data. Read our Privacy Policy for details.
How do I unsubscribe from emails or offers?
Click “unsubscribe” at the bottom of any email, or message us and we will remove you from the list.
Still need help?
Prime Retail Solution
Email: info@primeretailsolution.pk
Hours: Mon–Sat, 10:00 AM – 8:00 PM